Operational Excellence Policy
Our goal is to meet customer requirements at a high level, and we apply a quality-oriented approach to our activities in the development, manufacture, sale, and service of phosgene chemicals. Since quality is a strategic issue, our activities are conducted so that every employee is committed to operational excellence. We dedicate special attention to our quality management system:
- Continuous development of the quality of our products and services in consideration of the expectations of our customers, environmental regulations, and market challenges.
- Monitor the satisfaction of our customers and improve upon the processes to meet their requirements.
- Monitor the satisfaction of our employees and improve upon the processes to ensure their commitment toward the company.
- Maintain mutually favorable business relations and harmonize developmental concepts; opinions and proposals of our customers and suppliers are important to us when making decisions.
- Continuous improvement of the quality of our work with a focus on the education and training of our employees.
- Define our quality objectives and commit the resources necessary to meet these objectives.